Maxime

Dear Heritage team, I am writing you because I'm quite unhappy about a guitar that I bought not so long ago. Indeed, I bought this year a H535 model that sounds amazing and has beautiful back and sides but the job on the binding and black dots on the edge is just disgraceful for the price I paid. I bought it new on eBay from Route 7 Music. I have a 1993 Heritage H575 Custom that looks and sounds amazing and I'm sad to be disappointed by this new one. From a sound point of view, I have nothing to say, it's amazing. But it's hard to put love into an instrument that has very visible defaults on it, I don't play it that much because of these problems. I am a French professional guitarist based in London UK and all my friends told me that they wouldn't have bought this guitar if they had seen these annoying details. Me neither but the pictures on eBay didn't show them well. So here it is: my true disappointment. I will attach some detailed pictures. You'll clearly see the neck/body junction that looks cheap with the binding default and other close plans on the whole body contour. What about the control quality at end of the factory process? I was wondering how the warranty was working with you guys: Can I have this guitar restored or is there a way to repair these imperfections somewhere? I put a Bigsby on it and I would like to keep it as the back and sides look amazing but I would be more happy if I could have this issues fixed. Sorry again for this message, I love your guitars, I even sold two Gibsons because I always preferred your artworks but this time, it's too much disappointment for me not to complain to the owners and to the Heritage staff. Best regards, Maxime Raguideau-Obadia