Factory tour was a blast! Ren does the tour and then tells story after story abouot the old days. Fantastic!! He also adjusted the neck, replaced the tailpiece and posts, buffed the entire guitar and put a set af strings on for almost nothing. Oh, and I picked it up in less than 24 hrs. Not only am I in love with my Heritage, but now I am a huge fan of the company and the whole gang there. I got my t-shirt too...it really is great to still have a company like Heritage in the states regardless of the product, not only is the product hand made with quality parts but you get to deal with the guys that actually built YOUR guitar. Great stuff!!!