GrandpaLarry Posted June 29, 2010 Share Posted June 29, 2010 I just had a delightful experience having to do with my guitar. I received a substantial discount when I bought my H535 because there was a crack in the finish which ran from the bottom of the treble side F hole to the edge of the binding. The damage is to the finish only. The wood has no defect. I wanted to know if there might be anything I could do to repair my guitar, or if it might be better left to the experts. The guitar was bought about 2 months ago Ren asked if there was a "2" stamped on the back of the headstock, indicating that it was a second. There is not. He then informed me that, were I to ship the guitar back to Kalamazoo, there was the possibility it would be repaired under warranty. I didn't expect that, since I knew about the defect when I bought the instrument and got a discounted price because of it. I'm more impressed than ever with Heritage, and with the courtesy with which Ren answered all my questions. My only concern now is how I'll get along without my axe while it's in Kalamazoo. Link to comment Share on other sites More sharing options...
Thundersteel Posted June 29, 2010 Share Posted June 29, 2010 My only concern now is how I'll get along without my axe while it's in Kalamazoo. Uh, buy another one? By the way, I see you're from NE Ohio. I was born & raised in Trumbull county. Small world! Link to comment Share on other sites More sharing options...
GrandpaLarry Posted June 29, 2010 Author Share Posted June 29, 2010 Uh, buy another one? By the way, I see you're from NE Ohio. I born & raised in Trumbull county. Small world! I have Trumbull stickers on my license plates; no E Check there. Small world, indeed. Link to comment Share on other sites More sharing options...
golferwave Posted June 29, 2010 Share Posted June 29, 2010 Great story! Shows that the guitars we love have real nice folks making them, and running the company. Link to comment Share on other sites More sharing options...
pegleg32 Posted June 30, 2010 Share Posted June 30, 2010 Kudos to the boys in Kalamazoo. They always seem to do the right thing and that is very refreshing in this day and age. Link to comment Share on other sites More sharing options...
Ray Posted June 30, 2010 Share Posted June 30, 2010 Excellent story...this shows that the guys at Heritage Guitar are a fantastic group....they are not just great builders. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.