LH575 Posted November 8, 2007 Share Posted November 8, 2007 I have heard great things although I do not see it. What is everyone else's opinion? Link to comment Share on other sites More sharing options...
Dick Seacup Posted November 8, 2007 Share Posted November 8, 2007 You need a "I haven't had to use their customer service" option, I think. Link to comment Share on other sites More sharing options...
squawken Posted November 8, 2007 Share Posted November 8, 2007 I agree with Mr Seacup! Link to comment Share on other sites More sharing options...
JohnCovach Posted November 8, 2007 Share Posted November 8, 2007 A few years back I wanted an ebony base for my 575 Custom with gold posts spaced for a tune-a-matic. Ren was very kind, sent it right out, and charged me a reasonable price. A few weeks ago I inquired about getting some pickguards made and again he got right back to me, even though the shop was closed. So my experiences have been positive. Link to comment Share on other sites More sharing options...
PacerX Posted November 8, 2007 Share Posted November 8, 2007 I would say they are "fair" at it. It can improve. Link to comment Share on other sites More sharing options...
Yankeefan01 Posted November 8, 2007 Share Posted November 8, 2007 I've chatted with Ren via Email several times during the time that they were re-structuring concerning my used purchase. Not only was he extremely patient and answered all my questions but he was very quick in getting back to me. Heck, I Emailed him with a question on Saturday of the Labor Day weekend and received a response within a couple of hours. Judging by those encounters, my response is excellent customer service. Link to comment Share on other sites More sharing options...
tulk1 Posted November 8, 2007 Share Posted November 8, 2007 My one experience with them was a good one. Asked a question about my used H157. Got a very prompt answer and a very nice "enjoy the guitar". So, I'm good with them. Link to comment Share on other sites More sharing options...
GuitArtMan Posted November 8, 2007 Share Posted November 8, 2007 On one hand it's great to be able to call and talk to the president of the company and/or the luthier working on your guitar. On the other hand, it doesn't mean anything gets done any quicker... Link to comment Share on other sites More sharing options...
JohnCovach Posted November 8, 2007 Share Posted November 8, 2007 A Heritage in the hand beats two in the shop (or on order). Things with those guys are fine if you buy a Heritage that's finished or used. All the issues seem to come from guitars that were ordered, as far as I can tell. As long as you can check the guitar out before you buy it, it's tough to complain much. But if you pay for it sight unseen, you're always taking a chance, Heritage or otherwise. I'm not sure it's wise for Heritage to take so many custom orders, in part because it leads to the "quest for the perfect guitar" syndrome. I'll bet this is part of the business that they are rethinking. Link to comment Share on other sites More sharing options...
dblazer Posted November 9, 2007 Share Posted November 9, 2007 My only experience has been when one of the pickup frames on my 10th anniversary H-140 got broken during a setup (don't ask). I called, talked to Ren, he got my name and address and mailed me another one, no charge. I give them a 115% Link to comment Share on other sites More sharing options...
High Flying Bird Posted November 10, 2007 Share Posted November 10, 2007 I called and asked if I could get a roller for a buddy's bridge and they sent a whole bridge. I was impressed. Link to comment Share on other sites More sharing options...
skydog Posted November 10, 2007 Share Posted November 10, 2007 I voted poor. I've called there 3 times and no one has ever answered the phone or returned a voice message. This was prior to the "shutdown". Link to comment Share on other sites More sharing options...
skydog52 Posted November 11, 2007 Share Posted November 11, 2007 I voted good. This was opinion before shutdown. I had and upgrade on my H-555 performed D-VIP and HRW pups they handled that promptly and buffed out a blemish I didn't even mention. Also had neck repair performed (tripped over cord and it went down) dumb***. They did an excellent job with repair and refinish. Post shutdown I am really disappointed especially because I've had a guitar on order for what seems like a lifetime. They really do build a nice guitar I just hope everything gets better. Link to comment Share on other sites More sharing options...
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