DavesNotHere Posted October 15, 2013 Share Posted October 15, 2013 Marv called me last week to tell me that my latest was ready to spray, and said he would get to it "any day now". Ren sent me an email this morning, with an attachment, that said "Marvin wants to know if you like this. It's your guitar" Naturally I was excited and opened the attachment and my reaction was "Wow! Beautiful!.......but...but...but that's not my guitar!" It was pretty damn close, right model, just about the right color, but it wasn't mine. I just assumed that he mixed up a couple of photos and sent mine to someone else. So, I emailed Ren back and said "That sure is a beauty, but you sent me the wrong picture, that one isn't mine" He replied "You better call Marv right now" That's when my heart sank. The first thing I thought was the tags got swapped or there was some other disconnect and mine was now black, or green, or pink, not that there's anything wrong with that I really had no idea what was going on. So I called Marv and he immediately started laughing and told me, "No, that's not yours. It's for a guy in Germany. I told Rendall to say I just wanted you to see if you liked it before I sprayed yours. It's close to what yours will look like" I felt relieved and Marv and I talked for a while and the best news is that he is going to personally spray mine tomorrow. So, maybe I'll have it before Christmas! Link to comment Share on other sites More sharing options...
Billgelder Posted October 15, 2013 Share Posted October 15, 2013 So, maybe I'll have it before Christmas! I was told mine would be done before PSP, and I would be able to pick it up at the factory tour. I got it 8 weeks later. So you should have yours by the end of February. Link to comment Share on other sites More sharing options...
PunkKitty Posted October 15, 2013 Share Posted October 15, 2013 When I read the title for this thread I thought Ren might have disclosed the formula for HRW pickups. Link to comment Share on other sites More sharing options...
Vanschoyck Posted October 15, 2013 Share Posted October 15, 2013 Question for all y'all: How do you get to have updates on your guitar build? Link to comment Share on other sites More sharing options...
HANGAR18 Posted October 15, 2013 Share Posted October 15, 2013 Question for all y'all: How do you get to have updates on your guitar build? When they choose to do so. I believe they will have your number when you special order a guitar. Link to comment Share on other sites More sharing options...
Vanschoyck Posted October 15, 2013 Share Posted October 15, 2013 When they choose to do so. I believe they will have your number when you special order a guitar. So . . . I must be chosen. Ah . . . the chosen one! Master, what must I do to be chosen? Link to comment Share on other sites More sharing options...
Kuz Posted October 15, 2013 Share Posted October 15, 2013 So . . . I must be chosen. Ah . . . the chosen one! Master, what must I do to be chosen? No, that's not it at all. You need to call the factory and build a relationship with them. Many of the owners know us personally from calling, visiting, and attending PSP. If you have a custom order, it's your guitar and you should check to make sure they are on top of it. just my opinion, and what I have always done. Don't be afraid to call. Link to comment Share on other sites More sharing options...
DavesNotHere Posted October 15, 2013 Author Share Posted October 15, 2013 No, that's not it at all. You need to call the factory and build a relationship with them. Many of the owners know us personally from calling, visiting, and attending PSP. If you have a custom order, it's your guitar and you should check to make sure they are on top of it. just my opinion, and what I have always done. Don't be afraid to call. I agree. PSP is probably the best way to connect. It gives the folks at Heritage a way to put a face to a name and make a personal connection. Link to comment Share on other sites More sharing options...
Vanschoyck Posted October 15, 2013 Share Posted October 15, 2013 I agree. PSP is probably the best way to connect. It gives the folks at Heritage a way to put a face to a name and make a personal connection. No, that's not it at all. You need to call the factory and build a relationship with them. Many of the owners know us personally from calling, visiting, and attending PSP. If you have a custom order, it's your guitar and you should check to make sure they are on top of it. just my opinion, and what I have always done. Don't be afraid to call. I appreciate the input. I hope my style of humor didn't ruffle. I think my guitar will be here long before the next PSP and it's really not that far off of stock. I really love shopping for and buying guitars, and I think the special order is my favorite way to do it. It stretches out that feeling of "gonna get a new guitar" for a while. I'd enjoy PSP and if it were a state over I'd do it. But if I decided to fly there, my family would rightfully want to go too, and that would be 3 plane tickets etc. (Have I mentioned my fear of flying?) I could, on the other hand, use that money to buy another Heritage guitar. I wonder which I would choose? (I mean which guitar model!) Link to comment Share on other sites More sharing options...
FredZepp Posted October 15, 2013 Share Posted October 15, 2013 Good story there, Dave. It's cool that they are keeping you in mind. Link to comment Share on other sites More sharing options...
rockabilly69 Posted October 15, 2013 Share Posted October 15, 2013 I was told mine would be done before PSP, and I would be able to pick it up at the factory tour. I got it 8 weeks later. So you should have yours by the end of February. Did you get the new hardware on your guitar yet? Link to comment Share on other sites More sharing options...
Billgelder Posted October 15, 2013 Share Posted October 15, 2013 Did you get the new hardware on your guitar yet? No, not as of today. They are sending the hardware to Wolfe's. I guess they don't truss me to return the old hardware. Link to comment Share on other sites More sharing options...
rockabilly69 Posted October 16, 2013 Share Posted October 16, 2013 No, not as of today. They are sending the hardware to Wolfe's. I guess they don't truss me to return the old hardware. That is ridiculous, that stuff should have been sent directly to you, over-nighted, at their expense! After all, you paid for and shipped them your hardware and they put the wrong stuff on it!!! I've had problems with custom builds before and the companies offered to ship my guitar back and forth for free and that would cost alot more than their cost of hardware!!! This is TERRIBLE customer service. Link to comment Share on other sites More sharing options...
bolero Posted October 16, 2013 Share Posted October 16, 2013 I agree. PSP is probably the best way to connect. It gives the folks at Heritage a way to put a face to a name and make a personal connection. just don't get drunk & order too many guitars!! Link to comment Share on other sites More sharing options...
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